Cancellation and Refund Policy
Effective Date: 10 January 2025
At MilkKart, we strive to provide the best quality products and services. However, we understand that there may be situations where you need to cancel an order or request a refund. This policy outlines the conditions and processes for cancellations and refunds.
1. Cancellation Policy
a. Cancellation Before Processing
- You may cancel your order before it is processed for delivery by contacting us through the provided contact information.
- Cancellations are not guaranteed and will depend on the processing status of the order.
b. Cancellation After Processing
- Orders that have already been processed or shipped cannot be canceled.
c. How to Cancel
- To request a cancellation, please contact us promptly with your order details:
- Email: [milkkartto@gmail.com]
- Phone: [9821270615]
2. Refund Policy
a. Eligibility for Refunds
Refunds will be issued under the following conditions:
- Products are defective, damaged, or spoiled upon delivery.
- The issue is reported within 12 hours of receiving the order.
b. Refund Process
- Submit your refund request with the following details:
- Proof of Purchase: Invoice or order confirmation.
- Description of Issue: Include photographs if applicable.
- Contact Information: Name, phone number, and email address.
- Refunds will be credited to the original payment method within 2-4 working days.
C. No return and replacment policy
3. Contact for Cancellations and Refunds
For any queries related to cancellations or refunds, reach out to us at:
- Email: milkkartto@gmail.com
- Phone: +91 98212 70615
- Address: kali Sarpanch market Shop No 48 Royal Heritage Society,
Faridabad, Haryana 121004
Thank you for choosing MilkKart! Your satisfaction is important to us, and we aim to resolve all issues promptly and efficiently.